The guidelines and toolkit assist Public Employment Services and Centres for Social Welfare in the Western Balkans to build up integrated case management systems.

The report shows that there is a lack of well-established partnerships practising integrated case management and that Territorial Employment Pacts are a model well-suited to provide an overall frame for an integrated case management system in the Western Balkans.

Based on a systematic review of the methodological literature in the field, this research report provides first methodological recommendations for the economic evaluation of eHealth in Austria.

This paper presents a conceptual framework for a human rights-based approach to care and support services, and attempts to detail what the fulfilment of universal human rights entails when applied to the particular case of older people with care and support needs.

Provision of affordable housing is a crucial component of social inclusion.