In previous studies, Austria is often cited as a case in which digitalisation and platformisation via Uber were successfully integrated into a coordinated market economy through corporatist regulation. Our Vienna case study qualifies this view, adding to our knowledge on the dynamics of industrial relations in face of transformations in the labour markets. While the 2019–2020 reforms formally embedded platform-based ride-hailing into a unified regulatory framework, from 2021 onwards renewed conflict emerged over pricing, representation, and competitive conditions. In this blog post, we provide a summary of the key points from our case study.
