The paper suggests the establishment of an Integrated Case Management model in Uzbekistan, initially focusing on persons with disability, including a pilot implementation in Tashkent. The recommended model applies a customer-centred approach to be employed by stakeholders in social and employment policies. Case managers will be the core of the model which will lead persons with disabilities down the entire integration pathway towards employment. In close consultation with the person with disability, they will also choose the service/s best fitting to the client’s needs from both employment and social policies. The step-by-step approach presented in this paper includes partnership formation, planning, implementation and reflection and learning. The paper provides guidance towards a suggested delivery model that should enhance the employability of persons with disabilities and includes policy recommendations that would make the model effective so that persons with disabilities are supported holistically.
