Quality management by result-oriented indicators

Towards benchmarking in residential care for older people


Hans Braun, Uwe Brucker, Andreas Burkert, Daniela Grobe, Frédérique Hoffmann, Flip Maas, Sabina Mak, Julienne Meyer, Mirella Minkman, Ruth Pel-Littel, Ricardo Rodrigues, and Eckart Schnabel




Hoffmann, F. & Leichsenring, K. (2011). Quality management by result-oriented indicators: Towards benchmarking in residential care for older people. Policy Brief 6.1/2011. Vienna: European Centre.


This Policy brief is an output of the European project ‘Quality Manage­ment by Result-oriented Indicators - Towards Benchmarking in Resi­dential Care for Older People’, which lies within the framework of the PROGRESS programme of DG Employment, Social Affairs and Equal Opportunities.

It has been coordinated by the European Centre for Social Welfare Policy and Research (Austria) with partners from Germany (the Institute of Gerontology at Technische Universität Dortmund; the Ministry of Health, Equalities, Care and Ageing of the State of North Rhine-Westphalia; and the Medizinischer Dienst des Spitzenverbandes Bund der Krankenkassen - MDS), The Netherlands (Vilans) and England (City University London) as well as with E-Qalin Ltd representing partners from Austria, Germany, Italy, Luxembourg and Slovenia.

This Policy Brief provides, first, information about the project team's approaches and project results. These results were debated with more than 130 experts from different fields (providers, regulators, policy-making, client organisations, etc.) during the Final Conference that took place in Brussels on 3-4 November 2010. The main features of these debates are presented in the second part of this Policy Brief.