The role of performance indicators within the framework of the National Quality Certificate

Die Bedeutung von Kennzahlen im Rahmen des Nationalen Qualitätszertifikats - NQZ

PROJECT CO-ORDINATOR

Kai Leichsenring

PROJECT TEAM AT THE EUROPEAN CENTRE

Gudrun Bauer, Ricardo Rodrigues

BACKGROUND

Over the past few years about 40 Austrian care homes have attained a certification according to the Austrian National Quality Certificate. During this process, the assessment of results has reportedly been one of the major challenges for care home managers and for external auditors. These experiences offered an important basis for identifying and assessing the utilisation of performance indicators by care homes.

AIMS

The aim of this study was therefore to investigate on the implemented performance indicators by means of an analysis of documentation provided by care homes that have applied for certification. Based on a review of international literature with a focus on progress in measuring quality of life in care homes, the study contributed to enhanced transparency and user-friendliness by involving relevant stakeholders in interviews and focus groups in the development of recommendations and tangible initiatives for further improvement.

METHODS

  • Document analysis
  • Focus groups with potential residents
  • Expert interviews with care home managers

The European Centre for Welfare Policy and Research supports the Sustainable Development Goals

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UN SDG Good Health and Well-Being

FUNDED BY

Austrian Ministry of Labour, Social Affairs and Consumer Protection

PROJECT DURATION

2016/08 – 2017/12