Sonila Danaj, Rahel Kahlert and Orsolya Lelkes contributed to the BACID Danube Governance Forum on December 4, 2017 in Vienna, which brought together stakeholders from South-Eastern Europe to discuss how to enhance capacity and reform of public administration. Rahel Kahlert was a panelist in the panel Open Dialogue on Sustainable Reform of Public Administration to focus on critical factors underlying effective public service delivery. Reference points were the European Centre’s Eastern European Social Policy Network, as well as projects in Kosovo, Macedonia (BACID projects) and the Western Balkans. The next round of BACID calls is planned for 2018.