Monitoring and evaluation of social services in Kosovo: Policy challenges and recommendations




Sandu, V. & Kahlert, R. (2019). Monitoring and evaluation of social services in Kosovo – policy challenges and recommendations, Policy Brief 2019/14. Vienna: European Centre.


This Policy brief aims to provide a brief overview of the current monitoring and evaluation system of social services in Kosovo. Veronica Sandu and Rahel Kahlert address M&E challenges of the status quo, including limited understanding of roles and tasks division, lack of M&E tools and poor coordination of data collection and use. Based on interviews with stakeholders at the central, local and NGO level, the Policy brief provides policy and practice recommendations to make monitoring and evaluation fully operational to the benefit of the most vulnerable groups in the population.