The role of performance indicators within the framework of the National Quality Certificate

Die Bedeutung von Kennzahlen im Rahmen des Nationalen Qualitätszertifikats - NQZ

PROJECT CO-ORDINATOR

Kai Leichsenring

PROJECT TEAM AT THE EUROPEAN CENTRE

Gudrun Bauer, Ricardo Rodrigues

AIMS

The aim of this study is therefore to investigate on the implemented performance indicators by means of an analysis of documentation provided by care homes that have applied for certification. Based on a review of international literature with a focus on progress in measuring quality of life in care homes, the study will contribute to enhanced transparency and user-friendliness by involving relevant stakeholders in interviews and focus groups in the development of recommendations and tangible initiatives for further improvement.

PROJECT DURATION

2016/08 – 2017/12

FUNDED BY

Austrian Ministry of Labour, Social Affairs and Consumer Protection